Shipping & Returns
Shipping on all domestic UK orders over £50 is free and will be shipped using Royal Mail. We aim to process and despatch all UK orders within 1-2 business days of receipt (this does not include weekends and public holidays). Royal Mail will deliver your goods within 2-3 business days of despatch. Please note our offices are open Monday-Friday and Royal Mail only collect & deliver on those days.
European mainland & international parcels are also sent via Royal Mail depending on the size, location and value of the goods. Shipping is charged at a flat rate and will be updated at checkout once you have updated your country in the cart pages.
£3.50 UK (under £50)
Free UK shipping on all orders over £50
£6.50 Europe (under £50)
£8 USA/Canada (under £50)
£10 Rest of the World (under £50)
Free worldwide shipping on all orders over £50
Exchanges or refunds are available on any purchases of FULL price items returned to us in as new condition within 21 days of receipt. Items sent back after 21 days will not be eligible for a refund, credit or exchange. We DO NOT accept returns or exchanges for sale items.
Please note: the item you are returning should be unworn, unwashed and in its original condition. To refund or exchange your item(s) just follow the steps below:
- Fill out the returns and exchange form that came with the order. Please indicate if you would like an exchange or a refund.
- Mail the item(s) to Swallows & Daggers, Vdepot Ltd, Honingham Thorpe Business Farm, Norwich Road, Colton, NR9 5BZ, United Kingdom. Please note: you will need to pay the postage costs, however if you are returning your item/s for an exchange, there will be no further delivery costs to pay.
- Once we receive the package we will deal with your request for an exchange or refund and we will keep you updated via email on the progress of your request.
We aim to process all returns within 31 business days of receipt. Please send all returns via tracked mail as we cannot be held responsible for any lost items. All costs incurred from a returned item are the responsibility of the returnee.